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Terms & Conditions

General Booking Terms and Conditions for YoomHotels

 Thank you for choosing YoomHotels. These Terms and Conditions outline the rules and guidelines for using our services. By booking with us or using our accommodations, you agree to comply with these terms. We ask that you read them thoroughly before making any reservations to ensure a seamless and enjoyable stay

1. Booking and Confirmation:

·      Booking Process: All reservations with YoomHotels must be made through our official website, authorized agents, or other designated platforms. A reservation is only confirmed once you receive a booking confirmation email from YoomHotels.

·     Accuracy of Information: The guest is responsible for providing accurate information during the booking process, including dates of stay, number of guests, and other essential details.

    · Booking Confirmation: Upon booking, you will receive a confirmation email with the details of your reservation. Please ensure that all details are correct. If there are any discrepancies, contact us immediately.

2. Payment:

  • Payment Methods: YoomHotels accepts various payment methods, including credit cards, debit cards, bank transfers, and other authorized methods.
  • Payment Policy: Full payment is required at the time of booking, unless otherwise agreed. Special rates or promotions may require payment in advance.
  • Currency: All payments are processed in the currency specified during booking. Currency conversion fees may apply depending on your payment method.

3. Cancellations and Modifications:

  • Cancellation Policy: Cancellations made within the specified time frame are eligible for a refund as per the cancellation policy stated during booking. Cancellations made after the specified period may incur a fee, which will be deducted from the refund.
  • Modification of Booking: If you need to modify your reservation, please contact us at least 48 hours before your check-in date. Modifications are subject to availability and may incur additional charges.
  • Non-Refundable Rates: Certain promotional or special rates may be non-refundable. Please check the terms of each rate before booking.

4. Check-In and Check-Out:

  • Check-In Time: The standard check-in time is 16:00 PM. Early check-in may be available upon request but is subject to availability.
  • Check-Out Time: The standard check-out time is 12:00 PM. Late check-out may be available for an additional fee and is subject to availability.
  • Identification: All guests are required to present a valid government-issued ID or passport at check-in.

5. Child Policy:

·     Children Under (5.99) Years:

       Children under the age of (5.99) can stay free of charge when sharing a room with at least one paying adult, using existing bedding.     

Additional charges may apply if a child requires an extra bed or other special accommodations.

·     Children (06) to (11.99) Years:

Children aged (06) to (11.99) may incur a discounted rate or an extra bed fee, depending on the type of accommodation and availability.
 
Specific rates will be communicated at the time of booking or during check-in.
 
· Children Over (11.99) Years:
 
Children above the age of (11.99) will be considered adults and will be subject to the standard adult rates.
 
 Additional bed, if required, may incur an extra charge.

6. Liability:

  • Hotel Responsibility: YoomHotels is not responsible for any loss, damage, or theft of personal belongings. Guests are encouraged to use in-room safes and store valuables in secure areas.
  • Force Majeure: YoomHotels will not be held liable for any delay or failure in providing services caused by events beyond our control, including but not limited to natural disasters, war, terrorism, strikes, or government actions.

7. Privacy and Data Protection

  • Personal Information: YoomHotels is committed to protecting your privacy. We collect personal information solely for the purpose of providing our services and will not share your information with third parties without your consent, except as required by law.
  • Data Security: All sensitive personal data (e.g., payment information) is encrypted and processed securely through trusted payment gateways.

8. Complaints Procedure:

·     Complaints pertaining to reservations must be made no later than 15 days following the departure date. After this period, complaints won't be taken into consideration

       · Every complaint needs to be backed up with pertinent documentation or evidence, we will not consider complaints that are not supported by relevant evidence.

We are committed to resolving issues promptly and fairly. If you have any concerns, please reach out to our customer service team for assistance.

9. Governing Law:

  • The terms and conditions of YoomHotels are governed by and construed in accordance with the laws of the country in which YoomHotels operates its services, unless otherwise specified. By booking or using our services, you agree that any disputes or legal proceedings related to the booking, use of the website, or stay at YoomHotels will be subject to the jurisdiction of the courts in that country.
  • In the event of a dispute, you consent to the exclusive jurisdiction and venue of the courts located in the jurisdiction where YoomHotels operates, as specified in the agreement.